Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Fantasia Mccombs

Fantasia Mccombs

July 8, 2025

5  out of  5
rating by Fantasia Mccombs
"Absolute best insurance company!!!! With the best consultations they work with you not against you . Especially Ms Dawn she is outstanding and pleasantly helpful all the time ."
We responded:
"Thank you, Fantasia! I'm so happy to hear that you had such a positive experience with our office. Dawn truly is a gem, and I'm glad she could assist you so well. We're committed to working with you and ensuring you have the best possible experience. If you ever need anything else, feel free to reach out!"
Profile photo of Daniel Kendall

Daniel Kendall

July 8, 2025

5  out of  5
rating by Daniel Kendall
"Great Service and One of the Best insurance agents in the DMV."
We responded:
"Thank you, Daniel! I'm happy to hear that you consider our service among the best. Your feedback means a lot to us. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Profile photo of Bobby Beck

Bobby Beck

July 8, 2025

5  out of  5
rating by Bobby Beck
"They a good agent when u need them they there especially jennifer"
We responded:
"Thank you, Bobby! I'm happy to hear that you found our team, especially Jennifer, to be supportive when you needed us. We’re committed to being there for you whenever you need assistance. Let us know if there's anything else we can do for you!"
Profile photo of Shakirah McDonald

Shakirah McDonald

July 1, 2025

1  out of  5
rating by Shakirah McDonald
"Dawn is an amazing agent but Bill Ball himself is very rude and VERY disgusting ! My mom referred me to him after having insurance with him for YEARS. I gave the office a call because I had questions about my recent bill , however Bill kept talking over me , speaking in an irritable tone and refused to let me speak with the agent who assisted me when I first enrolled. This man needs to RETIRE."
We responded:
"Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. While we always strive to provide respectful and helpful service, we understand that this interaction left you feeling unheard, and for that, we apologize. Our office takes pride in supporting State Farm's policies and providing guidance, even when navigating challenging conversations around rates and billing—which are determined at the corporate level. We understand how frustrating these situations can feel, especially when you’re trying to get clarity. We appreciate your family's long-standing relationship with our agency, and we value the trust that has been placed in us over the years."
Profile photo of DARLYNE CRAWFORD

DARLYNE CRAWFORD

May 7, 2025

5  out of  5
rating by DARLYNE CRAWFORD
"Mr. Bill Ball and the team OUTSTANDING. Been a client for over 30 years and I can say that I always / always get the finest support. Ms. Dawn Ferguson oh she has help me so much and availability OUTSTANDING. THANK YOU for the OUTSTANDING work that you provide."
We responded:
"Thank you so much, Darlyne, for your kind words and for being with us for over 30 years! I'm delighted to know that you consistently receive excellent support from our team. Dawn will be thrilled to hear your appreciation for her outstanding assistance. We're here for any future needs or questions you may have!"
Profile photo of Laneen Hollis

Laneen Hollis

April 25, 2025

5  out of  5
rating by Laneen Hollis
"Mr. Bill Ball team is amazing! Dawn Ferguson always provides exceptional customer service. She is knowledgeable and makes me feel like I’m her only customer. She is amazing and get things done. Keep up the great work! Sincerely, Laneen Hollis"
We responded:
"Thank you, Laneen, for your wonderful feedback! I'm happy to hear that Dawn's exceptional service has made such a positive impact. Her dedication and knowledge truly shine through, and we're grateful to have her as part of our team. We're here for any of your insurance needs, so feel free to reach out anytime!"
Profile photo of M Scott

M Scott

April 17, 2025

5  out of  5
rating by M Scott
"My family have been loyal customers of this agency for many years and intend to continue being so. The service is consistently outstanding. Dawn’s professionalism, knowledge, and promptness are evident at all times. She promptly responds to emails and always does so in a warm and professional manner. Occasionally, I feel apprehensive about calling the office because I make multiple requests or inquiries. However, Dawn never appears inconvenienced but instead remains very pleasant and ready to assist. With this agency, I always feel secure and confident. They are more than like a good neighbor, they are like a family who is always there for support. I highly recommend this agency to anyone seeking exceptional service from an agency that genuinely cares. Many thanks"
We responded:
"Thank you so much for your generous review, M Scott. We truly appreciate your loyalty over the years and the trust you’ve placed in our team. It means a lot to hear how consistently supported you’ve felt, and we’re especially glad to know that Dawn has made such a strong impression with her responsiveness and care. She takes real pride in helping each person who reaches out, and your recognition of that will mean the world to her. We understand that insurance questions can sometimes feel overwhelming, so it’s important to us that you never feel like a burden when you call. Your comfort and confidence in our service is something we work hard to maintain every day. We’re grateful to be considered more than just a good neighbor—it really speaks to the relationships we value with our customers. Thank you again for your kind feedback and continued support!"
Profile photo of Tonja willis

Tonja willis

April 14, 2025

5  out of  5
rating by Tonja willis
"My business has been with State Farm god over 13 years and Dawn always provides excellent service."
We responded:
"Thank you, Tonja, for your wonderful feedback! I'm delighted to know that Dawn consistently delivers excellent service. We truly appreciate your loyalty over the past 13 years. If there's anything more we can do for you, please don't hesitate to reach out."
Profile photo of Chadane Wright

Chadane Wright

March 19, 2025

5  out of  5
rating by Chadane Wright
"Special thanks to Mrs dawn!I truly am grateful for the great customer service and support that was offered highly recommended if your looking to switch insurance company give Mrs dawn a call.thank you!"
We responded:
"Thank you, Chadane, for sharing your positive experience! I'm happy to hear that Dawn provided you with excellent customer service and support. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of Claudette Ross

Claudette Ross

November 19, 2024

5  out of  5
rating by Claudette Ross
"Service at Bill Ball, State Farm Insurance Agency is always superb! Mr. Ball and Ms. Dawn always provide prompt and efficient service! We are Loyal customers, over 20 years (and multiple policies)."
We responded:
"Thank you. We appreciate your loyalty. We always put our customers first. Taking care of our customer needs and being a source of help when help is needed is our number one priority. "
Profile photo of Emmanuel Osadebe

Emmanuel Osadebe

November 12, 2024

5  out of  5
rating by Emmanuel Osadebe
"I have so many good things to say about this agency, but will keep it simple. They are patient and were able to explain all policy details to me, to top it up, their prices were very competitive compared to other quotes!"
We responded:
"Thank you. Our focus is to help our customers to protect the assets. We are a source of information. We share g information and answering all of our customer concerns. We believe this allows our customers to make the best choices for them. "
Profile photo of Tonia Tanner

Tonia Tanner

March 11, 2024

5  out of  5
rating by Tonia Tanner
"Everyone one here is always on point. Anything I need they are just a phone call away and always providing a rapid response. Thank you always."
We responded:
"Thank you. It is our honor to be of help when help is needed. Personal contact without and prompts is how we do business. "
Profile photo of Cynthia Smith

Cynthia Smith

February 6, 2024

5  out of  5
rating by Cynthia Smith
"Dawn is excellent and experienced with a wonderful personality"
We responded:
"Thank you. We always try to be a source of help when help is needed. Our goal is always to provide personal professional service. I am pleased to hear Dawn has treated you this way. "
Profile photo of Donia Harper

Donia Harper

November 28, 2023

5  out of  5
rating by Donia Harper
"Dawn, Thanks so much for your time and assistance and recommendations. You are great."
We responded:
"Thank you. We strive to be a help when help is needed. Dawn is a valuable member of this team. I am happy she was able to be of help to you. "
Profile photo of DJohnson

DJohnson

October 4, 2023

5  out of  5
rating by DJohnson
"Dawn is my Rep and she does an excellent job. Very happy with the service. When I call, she is always available to resolve my issues."
We responded:
"Thank you. Dawn is a valued member of the agency. She embodies the spirit of our Agency. A source of help when help is needed. "
Profile photo of Gloria Nelson-Johnson

Gloria Nelson-Johnson

October 11, 2022

5  out of  5
rating by Gloria Nelson-Johnson
"Always a pleasure to work with Mr Ball and his Team of agents. They are very nice and professional and that makes for a good long term relationship. Thank you all for years of service. I would recommend this Insurance Agency."
We responded:
"Thank you. Our goal is to treat our customers with professional, courteous service. Taking care of your Insurance needs is our honor."
Profile photo of Lojos Inc

Lojos Inc

August 17, 2022

1  out of  5
rating by Lojos Inc
"After being a loyal customer for many years, we had a bad hailstorm which damaged my roof. My entire street had their roofs replaced or repaired by their insurance companies. I was the only one with State Farm and we were denied the claim despite having obvious hail damage and we were told it was regular wear and tear so we had to pay out of pocket. We moved to Geico, like our neighbors and we are much happier now."
We responded:
"We are so sorry to hear that you aren't happy with the decision made on your claim. Here at State Farm all claims are handled based on the merits or facts of the claim and the policy coverages. We would like the opportunity to resolve any issues you may have. Don't Hesitate to give us a call."
Profile photo of Dianna Davis-Small

Dianna Davis-Small

June 24, 2022

5  out of  5
rating by Dianna Davis-Small
"I have had a standing relationship with Bill Ball and his office for 17 years. Longevity says something in business. Even more, both Bill and Dawn have on several occasions provided valuable information to help wisely steer me and my husband both in personal matters and business matters. They are always willing to go above and beyond what we need. I hope others see the fruit of Bill Ball and his agent's labor."
Profile photo of Jenia Small

Jenia Small

March 17, 2022

5  out of  5
rating by Jenia Small
"Love them so much always professional and kind and quick to help."
We responded:
"Thank you. Our goal is to provide the very best service to our customers."
Profile photo of supermanzx9r

supermanzx9r

March 2, 2022

5  out of  5
rating by supermanzx9r
"One of the best insurance agents in the DMV area ……. Hands down !!!!! Will recommend him to everyone I come across"
We responded:
"Thank you. Our goal is to treat our customers the way they want to be treated. We are a source of information with products to help our customers protect what is important."
Profile photo of Gina

Gina

February 20, 2021

5  out of  5
rating by Gina
"I have been a client of this State Farm agency for over I think 8 years and I always receive excellent customer service from my rep Dawn Ferguson. She’s always on top of things and responds promptly. I highly recommend this State Farm office!"
We responded:
"Thank you Gina. Dawn embodies the spirit of our agency. Thank you for putting your trust in us."
Profile photo of T. J. Wynn

T. J. Wynn

January 26, 2021

5  out of  5
rating by T. J. Wynn
"Great service, very courteous and highly professional."
We responded:
"Thank you. Taking care of you and your insurance needs is our pleasure. Our goal is to treat our customers the way they want to be treated with personalized care and service."
Profile photo of Pat Bell

Pat Bell

November 10, 2020

5  out of  5
rating by Pat Bell
"Thank you Dawn for your promptness, professionalism and customer service. I can always count on the Bill Ball - State Farm team to take care of my insurance needs."
We responded:
"Thank You. Our goal is to always provide the very best in products ad services."
Profile photo of Kurt Davis

Kurt Davis

October 14, 2020

4  out of  5
rating by Kurt Davis
"Mr.Ball's agency is the absolute best auto agency I have ever been involved with during my 39 yrs. of driving. Mr. Ball"s staff provides customer service that is not seen much in today's world and Dawn is always so helpful and pleasant to speak with. Thank you for all the years of service you have provided my family and I. Kurt R. Davis"
We responded:
"Thank you Mr. Davis. My goal is to treat our customers the way they want to be treated. Taking care of you and your insurance needs is our top priority."
Profile photo of Kychia Wright

Kychia Wright

October 9, 2020

5  out of  5
rating by Kychia Wright
"I love my team at this office. They are always on point and call when there is an issue or even a discount that benefits me. They are a great team to handle all your needs for all insurance needs."
We responded:
"Thank you for letting us know how we are doing. We appreciate you letting us take care of your insurance needs. Our goal is to treat our customers the way they want to be treated."